Shipping and Handling
- Please allow fourteen days max to process your shipment. (Not Including Shipping Time)
- Shipping varies between 3-7 business days. (Not including weekends and holidays)
- All Customers will receive a confirmation email when orders have been processed and shipped.
- Please make sure that all information you have inputted is ACCURATE (Name, Email, Billing & Shipping address)
Contacting Us?
- Please allow a grace period of 24- 48 hours for us to respond to all emails, texts and phone calls. We understand that you may have concerns. It is our objective that each Hair Identity customer is satisfied. We make it our priority to respond at our earliest convenience.
- REFUND POLICY: please email us at [email protected] . Please allow 48 hours for a response. Refund turnaround is depending upon the order and situation. You can be fully refunded within the first 24hrs afterwards will result in no refund unless you have received products that are damaged.
- Damaged items ? All items are packaged with care and caution. If by any chance your package or product has been damaged please email us within 24 hours of receiving your item with a picture of the damage. Please allow 48 hours for a response.
Company's Number: 803-679-3649